Our Policies


We founded Little LiLou's with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!


Order's and shipping.


All items are handmade to an estimated up to 4 week turnaround time. This does not include delivery time; all items are shipped via royal 2nd class recorded delivery. A signature is required for all of our deliveries. Once your item has been shipped you will receive an email notification advising you with your tracking number.

We aim to get our products out to you as soon as possible, however, we cannot be held responsible for any delays within delivery for example during busy periods.

Shipping details need to be correct when checking out as we are unable to redirect to another address. Please note we do not use a named delivery service so anyone at the address is able to sign for the parcel. We cannot issue a refund for a missing product which has been signed for in an office building so please make sure your adding the most suitable address when checking out.

Refunds, returns or exchanges

Little LiLou's products are all handmade to order; so please insure that your adding the correct sizing details at the checkout as these cannot be amended at a later date.

Refunds will not be supplied under the following circumstances:

  • Changing your mind after purchase.

  • Incorrect size requested.

  • Loss of product due to incorrect shipping details.

  • General wear and tear.

  • Damage or shrinkage due to incorrect washing, all our products are handmade so they are hand wash only.


Refunds will be given under the following circumstances:

  • If a product is delivered faulty.

If you receive a faulty item please contact us via either the contact us section on the website or via facebook or Instagram messenger.

We will try our best to resolve the situation by offering a repair. However, if the item is deamed unrepairable and exchange or refund will be offered once the product has been returned to us. We will cover reasonable postage costs to return the product back to us.

Cancellations

We will not accept cancellations under the following circumstances:

  • We cannot offer any cancellations due to incorrect sizing requested, as all of our products are handmade to order.

  • We cannot offer any cancellations due to changing your mind.


Cancellations will be offered under the following circumstances:

  • If there is any delay due to unforeseen circumstances meaning we cannot complete your order in our quoted turn around time a cancellation will be offered unless your happy to wait further. Contact will be made via email for any potential delays in receiving your product.


We reserve the right to cancel or reject your order at any time due to unforeseen circumstances such as fabric no longer being available from our suppliers.

Payment

Unfortunately as it currently stands the only form of payment we can accept is via PayPal, we apologise for any inconvenience this may cause.

These terms and conditions do not effect your statutory rights.

If you have any questions or concerns please contact us via the option on the website.

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